1. Does hair type (curly or straight, dry or oily, coarse or fine) affect colour timing?
2. When should I start timing my hair colour application?
3. Can I use my own conditioner instead of the conditioner in the hair colour box?
4. Oops! I don't like the colour - what do I do now?

Q1. Does hair type (curly or straight, dry or oily, coarse or fine) affect colour timing?

A1. Hair type does make a difference. An important consideration is the hair's texture - when the individual hairs are coarse (large in diameter) or fine (small in diameter). Coarse hair generally takes more time to absorb colour, so it requires a longer timing; fine hair generally takes less time to absorb colour so it requires a shorter timing.

Hair that's dry or permed may absorb colour quickly too. Because several factors affect timing, we recommend a strand test - it's the surest way to predict the perfect colouring time.

Q2. When should I start timing my hair colour application?

A2. Set your timer as soon as you've finished applying hair colour - not before applying it.

Q3. Can I use my own conditioner instead of the conditioner in the hair colour box?

A3. It's best to use the conditioner that comes with your hair colour. We give this hair advice because the conditioner that comes in the colouring package has been specifically tested for use with that hair colour to help create softness and shine. So, if you're colouring with Natural Instincts, you should use the conditioner provided in the Natural Instincts kit.

Q4. Oops! I don't like the colour - what do I do now?

A4. For sound advice, call 1-800-CLAIROL (1-800-252-4765), our Expert Colour Consultants are there for you!